I called for three days trying to ask a simple question about specs and ensure my setup would be fine. On the third day of being told Tim was too busy to talk to me, the guy told me to email him. I did... got back a book about the VS cam and how I wanted that, not the XP I had asked questios about.
Bought a set of 12 valve seals, 14 arrived. Thought is was nice they included 2 spares.
Bought another set of 12 valve seals 11 arrived. Odd..things happen.
Buddy had an MPS shipped to me for install. Sealed bag contained 1 hub with 5 holes and 4 screws. There's a counting pattern here.
Another buddy orders cam install kit and speaks directly to Zoomer, he specifically states he wants a bottle of cam lube. They charged him ...and sent a packet of ARP bolt lube.
Recently a buddy helped install an SSM90 kit. Injectors don't fit in the bosses and the pcm was for an 05 car not the 03 they ordered. Tim yelled that the incorrect pcm was ordered until the customer sent him the confirmed order stating 2003.
Best of luck talking to someone or getting good information. Their site said the XP needed a single chain..Tim's email stated it "required" a double chain. Which do you follow, the head tech guy or the website?
Emails are sometimes returned.:th_liar:
Do they have some good parts and some good innovation? Yes.. :th_nervous:
Can you get most of the same products from other vendors with good customer service and better prices... You FTMFW bet your butt can. :th_nanana:
I say deal with them at your own risk, never rely on them to have all the parts to you correctly or on time.....and whatever you do, count any quantities over 4. They have some challenged :th_jester: folks in the shipping and packing department.
Joe..I'm glad you like their service and prices, as we all will buy stuff from somewhere. Each and every person I know personally that has ordered from them....something was missing or incorrect.
I've worked with Intense a lot and things were always quick and customer service fantastic.
I've seen two orders that locals placed with Parker at TDC and they were good, complete and priced right. Haven't ordered directly from him, I see it happening in my future.
I've ordered and talked with Dave Norris at Triple Edge Performance, great guy, great parts, can't say enough about how he goes out of his way to help the community.