You have to realise i work in parts and sell hundreds of parts a day of various brands so just because you have had good luck with them does not meen they are the best. The cheap brand i sell called mevotech is def a higher quality part and i get less returns on them. Most of the ball joint issues im referring to are on trucks.
Not to mention moog is WAY overpriced. Example- Moog tie rod say $70 Mevotech would be around $25
Moog isn't overpriced, your company is overpricing them.
I don't get returns on moog parts, hell I don't even get returns on any suspension components unless they just don't fit for over the counter purchases. The only time I've ever had someone bring one back was when the guy was trying to scam us out of another free part by trying to warranty his old ball joint.
Comebacks in the shop have mostly been economy "white box" parts. Some TRW comebacks too, but they're mostly an overseas production now. Moog is mostly USA, if it's not, then it's likely made by TRW, not Moog.
Funny story: TRW is the OE for some european vehicles, and that part lasts the longest on those specific vehicles.
Are the trucks you're having comebacks Dodge trucks and anything based on the LX platform? If so, it's not the parts, it's the car. They're a terrible design that chews through components like a european vehicle. Arguably the LX is basically a Mercedes, so it might as well be.
I really can't trust your judgement on quality either if you believe a house branded Wix filter is better than a Fram.
House branded filters, oil and pretty much any house branded product, take a quality hit in order to improve margins while still offering a lower cost than the name brand product.
AC Delco filters aka Champion Encore filters are known to be worse than orange can Fram. In fact, the gold can Fram is arguably the best filter on the market. It's a reasonable price, large dirt capacity, excellent filtration ability and so on. I called champion labs and asked why their filters were the best, or at least better than the fram gold cans. They simply laughed and said trust us, they are. Thanks guys, I really trust a salesman who simply says "trust me". :th_shakinghead1:
Fittment issues are just customers who don't know what the hell they drive, crappy parts catalogs, wrong parts in the box or crappy parts guys.
Most of the time it's the customers fault. Next is the parts guys. Sometimes they don't read. Next is wrong parts in box followed by catalog transcription from the part manufacturer to the parts store's catalog. Very rarely is the part manufacturers catalog incorrect, but it does still happen.
Also if you want a quality bearing, you buy SKF, nothing else.