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Incompetent people

So May this year, pulling the RV down to the FL panhandle for some R&R on the beach. Last 100 miles of the trip, alternator voltage starts flatlining and then coming back. So being that it's Sunday, we set up camp and fired up the laptop to order a new alternator and figured a belt too. Local Advance in Navarre Beach has both in stock, so apply my coupon and figure I'll pick up Monday morning.

Monday morning, the counter guy gives me the alternator but says they didn't have the belt in stock. Apologized profusely, said they had one in Ft Walton beach store and would have it sent over ASAP. I said no problem, I'll stop back in tomorrow. Back at the RV park, put on the new alternator with the old belt, all is good.

Tuesday morning, back at the Advance store. Guy looks up the order and again apologizes profusely, apparently Ft Walton beach didn't have one either. No worries, he's not fooling around this time, he's sending a guy over to Pensacola to pick one up ASAP. Again, I say no problem, I'll be back in the morning.

Wednesday morning, I stop in again....new guy behind the counter so I tell him what I need. He says no record of any of this....I repeat the whole story and the guy again says he has no record in the computer of my original order, much less any requests to have one sent from another store. Now I'm hot....3 f'ing trips to this store, thank God the old one wasn't busted completely etc. Manager hears me yelling and comes up to see what the problem is. I tell the manager the whole story. He says, "Well let's see here." Walks over to the belt rack, immediately pulls off the right part number and says, "Here's the one we've had in stock all along. I don't know why anybody told you they needed to have it sent from another store."

I swear you can't make this stuff up.
 


Burbman said:
So May this year, pulling the RV down to the FL panhandle for some R&R on the beach. Last 100 miles of the trip, alternator voltage starts flatlining and then coming back. So being that it's Sunday, we set up camp and fired up the laptop to order a new alternator and figured a belt too. Local Advance in Navarre Beach has both in stock, so apply my coupon and figure I'll pick up Monday morning.

Monday morning, the counter guy gives me the alternator but says they didn't have the belt in stock. Apologized profusely, said they had one in Ft Walton beach store and would have it sent over ASAP. I said no problem, I'll stop back in tomorrow. Back at the RV park, put on the new alternator with the old belt, all is good.

Tuesday morning, back at the Advance store. Guy looks up the order and again apologizes profusely, apparently Ft Walton beach didn't have one either. No worries, he's not fooling around this time, he's sending a guy over to Pensacola to pick one up ASAP. Again, I say no problem, I'll be back in the morning.

Wednesday morning, I stop in again....new guy behind the counter so I tell him what I need. He says no record of any of this....I repeat the whole story and the guy again says he has no record in the computer of my original order, much less any requests to have one sent from another store. Now I'm hot....3 f'ing trips to this store, thank God the old one wasn't busted completely etc. Manager hears me yelling and comes up to see what the problem is. I tell the manager the whole story. He says, "Well let's see here." Walks over to the belt rack, immediately pulls off the right part number and says, "Here's the one we've had in stock all along. I don't know why anybody told you they needed to have it sent from another store."

I swear you can't make this stuff up.
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One time I walked in to get a trans mount, guy found it on the computer and went back to grab it. I swear he literally walked back to the computer 4-5 times because he kept forgetting the part number. Finally comes back and says they didn't have it. Another employee walks over, sees the part, literally walks 2 feet behind the guy and plucks the part from the shelf. I didn't know reading part numbers was so hard. Now, it could have been potentially misplaced and put in the wrong location by some other employee, but I doubt it.
 
i blew this girls mind at autozone a few weeks back, i asked for nicopp line and she was lost, im like its on the back side of the rows, shes all lets go. i found what i wanted and shes like ive never seen a customer who knew where to find what they wanted before back here.

little does she know ive been brought back there in the past when i needed line, so i already had a clue.
 
Easier just to continue doing what I've been doing for awhile now.. Order online w/ advance. Use coupon code. Walk across the street and pick up a hr later if that. Very seldom do I not go the online route unless it's something simple like rtv, paint etc that's available outside the counter. Those guys get so use to people coming in and not have a clue what they're needing or looking for and expect by some miracle the guy at the counter can tell them with no visual part insight.


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I add paint.. Or usually shop towels or brake cleaner when I need that extra couple of bux to get a certain dollar amount off. You can never have enough shop towels or brake cleaner. If I just need let's say a can of paint to finish spraying something or brake or a can of brake parts cleaner it's worth the hassle or wait for me to go online and order it. It's literally a walk across the street.


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just imagine how they would be if they did not have computers to look up parts and had to go to the catalog or microfiche
 
My biggest complaint is when the person behind the counter stops in the MIDDLE of helping me to answer the phone, and instead of putting them on hold, they actually take complete care of them instead of me who actually took the time and effort to come into the store and was actually IN THE MIDDLE OF BEING HELPED. I walk. That happened to me twice in a row at AZ. In this small town of 12K people we have AZ, Advance, O'Reilly, and NAPA. I can drive 12 miles in 3 different directions and repeat all those. I'll take my business where I feel like I'm valued as the customer. So far it's been a toss up between O'Reilly and Advance.

But I'm liking this on line ordering thing, I've got to try that out.....
 
O'reillys for me. I get a pretty badass discount, and they will ship from other stores for free. Considering the other stores are over 1,000 miles away... yup.
 


I was working on a friends 55' Chevy Hot Rod w/350 sbc, and my friend wanted a new distributor, so I call the local Advance to see what they have in stock, guy on the phone says they have available a brand new MAllory Unilite in stock. Fortunately the store is less than a mile from my house so we go there to buy it, but good thing I opened the box before buying and leaving the store because inside was an OLD USED Ford small block distributor! We both walked out of the store empty handed and speechless!
 
QUICKSILVER462 said:
I was working on a friends 55' Chevy Hot Rod w/350 sbc, and my friend wanted a new distributor, so I call the local Advance to see what they have in stock, guy on the phone says they have available a brand new MAllory Unilite in stock. Fortunately the store is less than a mile from my house so we go there to buy it, but good thing I opened the box before buying and leaving the store because inside was an OLD USED Ford small block distributor! We both walked out of the store empty handed and speechless!
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I went to buy a power steering pump for my gp, parts store is 12 miles from my house, went into Autozone told the girl behind the counter what I needed, and me being a dumbass and paying more attention to her butt and rack than what she handed me drove all the way home and didn't notice it was the wrong one until I opened the box...........wasn't even for a GM lol.
 
I hate going to auto parts stores. Always think they'll screw up the item.

I just walk in like "Shut up, I know more than you." Like for real, why not make an autoparts store that has every part layed out for you and you find it yourself. Like a store that is a RockAuto, you find your own crap.

There's some dumb b*tch that just got hired at my local O'R and she's just retarded.
 


SubwayGuy said:
....why not make an autoparts store that has every part layed out for you and you find it yourself. Like a store that is a RockAuto, you find your own crap.
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Because the majority can't find their wallets, let alone a part for their car that they are sure is blue, but it is really red.
 
parts are so inexpensive in the states.

Sad but its cheaper to buy online, pay shipping, currency exchange and get the part mailed over the border than it is to buy at the counter in Canada....and I pay trade price at the counter.
oil pan gasket shipped is $61
at the parts store retail $135 and trade price $76
price in USA $31
 
Had a Dodge Daytona with the 2.2 NA motor. Was only in the very very early run of the car (switched to the 2.5 a quarter into the model year). Only parts place in town was Auto Zone, walked in told them what I needed, yet replied with "my computer says your car doesn't have that motor".... I told him okay, 92 Lebaron instead... they wouldn't sell me the parts because "that's not the car you asked for".

Why do they hire people with no clue to work these places?

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