im not seeing any issues here minus that zach didnt say specifically that he was out of town and the package was set for auto-pickup, which isnt really a necessary thing to mention. guy has been in the community for going on forever and for him to screw it up now over some louvers would be retarded.
you try and run a small business. this is why wbodystore always gets slammed. they are a small operation and people expect turnaround times of walmart.
im sure if you told him that you were out of town and they were set for auto-pickup, but somehow they didnt see it, The OP probably would have been OK with that.