Well not exactly...
I figured since everyone likes to bash dealerships (and most of the time they have a valid reason), I would pass along my tale of a pleasant experience with the dealership.
A year ago me and the wife decided we needed a bigger vehicle. She decided she wanted a Chrysler Town&Country mini van. I dis-like chryslers but its what she wanted so what ever. When we bought it we got a warranty with it.
So here we are a year later and there were a few things wrong with the van. I decided it was time to put it in the shop and get our use out of the warranty. I have had bad experiences with warranty work in the past so I was a little worried about how this would go. I had the wife make a list of all known issues with the van so when I made the appointment I wouldn't forget to tell them anything.
Here is the list
Front passenger wheel bearing was going/gone bad
Front controls for the rear AC didn't work at all. Would just blow hit air if set to front control.
Rear power hatch had an issue where it would "pop" when going up. As if the gear box was going bad.
Engine uses oil
Trans would slam into gear from time to time.
So the appointment comes and they give us a rental car. $35 a day. I was sure my warranty would cover the first day but following days was in question.
We dropped it off Monday at 8am.
They called me Monday at 2:45pm and told me they would need it on Tuesday also because they were trying to find all the issues.
Tuesday comes and no call of the van being done. Again at about 2:45 pm the same guy calls and explains they will need it again on Wednesday because they are having problems identifying the issue with the trans.
Wednesday at 10:30 am they call my wife and tell her that they fixed everything that was covered, but the rear lift gate was not cover and it would be $375 for them to replace the motor(which was the issue). My wife tells them no but thanks. It really wasn't a huge deal. So they call back an hour later and the guy says " I spoke with the service department manager and he says we can do it for our cost which is $250." My wife tells him again thanks but no. Then he tells her it is all fixed and ready to pick up. She calls me at work and tells me after work we will go pick it up. I tell her ok, cause I wanted to find out exactly what they replaced.
So we get there, I talk to the guy that had been calling, and he pulls my paper work. Then he tells me that they could find no signs of oil leaks/burning but they would mark it for monitoring over the next three oil changes that we should do there... Then he tells me that they found a small leak around the trans pan, that had caused the fluid to go low causing that issue. They replaced the pan, gasket, fluid, and filter.
Then he says the front passenger wheel bearing was indeed bad, so they replaced BOTH front wheel hubs. He said " We typically see the other fail shorty after the first one so we just went ahead and replaced both for you." I was like SCORE.
Then he says that the AC issues were caused by the PCM/BCM needing a software update.
Then he brings up the lift gate motor. He says" I don't know if your wife told you or not but that was going to be $375."
I said "Yea she told me. It's cool. Not a big deal."
He says "Well good news, we went ahead and did it free of charge. We are going to absorb the cost of that for you."
At which point I was like 0_0
Then he tells me they were going to cover all my rental car costs. 0_0
So I walked outta there spending only my $100 deductible...
Just thought I would share. They did good by me.
I figured since everyone likes to bash dealerships (and most of the time they have a valid reason), I would pass along my tale of a pleasant experience with the dealership.
A year ago me and the wife decided we needed a bigger vehicle. She decided she wanted a Chrysler Town&Country mini van. I dis-like chryslers but its what she wanted so what ever. When we bought it we got a warranty with it.
So here we are a year later and there were a few things wrong with the van. I decided it was time to put it in the shop and get our use out of the warranty. I have had bad experiences with warranty work in the past so I was a little worried about how this would go. I had the wife make a list of all known issues with the van so when I made the appointment I wouldn't forget to tell them anything.
Here is the list
Front passenger wheel bearing was going/gone bad
Front controls for the rear AC didn't work at all. Would just blow hit air if set to front control.
Rear power hatch had an issue where it would "pop" when going up. As if the gear box was going bad.
Engine uses oil
Trans would slam into gear from time to time.
So the appointment comes and they give us a rental car. $35 a day. I was sure my warranty would cover the first day but following days was in question.
We dropped it off Monday at 8am.
They called me Monday at 2:45pm and told me they would need it on Tuesday also because they were trying to find all the issues.
Tuesday comes and no call of the van being done. Again at about 2:45 pm the same guy calls and explains they will need it again on Wednesday because they are having problems identifying the issue with the trans.
Wednesday at 10:30 am they call my wife and tell her that they fixed everything that was covered, but the rear lift gate was not cover and it would be $375 for them to replace the motor(which was the issue). My wife tells them no but thanks. It really wasn't a huge deal. So they call back an hour later and the guy says " I spoke with the service department manager and he says we can do it for our cost which is $250." My wife tells him again thanks but no. Then he tells her it is all fixed and ready to pick up. She calls me at work and tells me after work we will go pick it up. I tell her ok, cause I wanted to find out exactly what they replaced.
So we get there, I talk to the guy that had been calling, and he pulls my paper work. Then he tells me that they could find no signs of oil leaks/burning but they would mark it for monitoring over the next three oil changes that we should do there... Then he tells me that they found a small leak around the trans pan, that had caused the fluid to go low causing that issue. They replaced the pan, gasket, fluid, and filter.
Then he says the front passenger wheel bearing was indeed bad, so they replaced BOTH front wheel hubs. He said " We typically see the other fail shorty after the first one so we just went ahead and replaced both for you." I was like SCORE.
Then he says that the AC issues were caused by the PCM/BCM needing a software update.
Then he brings up the lift gate motor. He says" I don't know if your wife told you or not but that was going to be $375."
I said "Yea she told me. It's cool. Not a big deal."
He says "Well good news, we went ahead and did it free of charge. We are going to absorb the cost of that for you."
At which point I was like 0_0
Then he tells me they were going to cover all my rental car costs. 0_0
So I walked outta there spending only my $100 deductible...
Just thought I would share. They did good by me.
