Probably the same way a local got control arms. Had trouble putting them on, measured where the length of the tube at the bushing etc (bushing dimension) called, got told no problem as they were out of spec, got to Tim for the return and Tim told him to cut them and put the bushing back in. They are powder coated etc. Tim refused to do the return when the customer was nice, handled it properly etc.
Sometimes you catch people on bad days. Who knows if someone pee'd in their cornflakes right before you call.