So I've been having transmission, lifter, abs/tc/sc issues with my 08' GXP so I took it in to Pontiac since it's still under warranty. Since it was at 60k it was due for another tranny flush, filter replacement, so I told them to throw it on the list of things they were going to do to the car. I get a call saying it's done and the service rep said they couldn't find the tranny issue but replaced all 16 lifters and the abs wheel hub, they also flushed and replaced the tranny filters at a cost to me of $230 dollars. So I drive off the lot and instantly notice they did not understand the tranny issue, so I do a U-turn bring it back in and told the dude to come for a ride with me. Long story, short...he realized there was actually a tranny issue and took the car back in. They are now in the process of ordering a brand new transmission for the car...
So being a little frustrated about the fact that I just dropped $250 into an already bad transmission I talked to the service manager about getting my money back. He said the transmission flush was the next logical step anyways so I'm not really out any money. I don't really agree with that mentality considering they didn't even open up the transmission to look at it since they couldn't duplicate the issue to begin with. How that happened I don't know it's pretty glaringly obvious. Is something wrong with this picture? Now I can look at this one of two ways....I just got 10k in warranty work done for $230 dollars and walk away smiling, or I can be pissed that they didn't find an issue and still flushed the tranny yet there was a problem to begin with. At a very minimum when they replace the transmission they better be using new filters as part of the replacement "kit" and not trying to save their ass and use the ones I just paid for. I'd really like them to bottle my tranny fluid and give my 5 day old filters to me so I can use it for later use.
Ok, done ranting...thoughts?
