My co worker brought his Mini-cooper in for a battery yesterday to the Sears Automotive Center. The car has around 40Kmi on it, and has always been maintained by the dealer. It needed a battery and he was in the area so he figured anybody can put a battery in a car, right?
Brings it in and says all he wanted was a battery. The tech puts it on the lift, and a little while later they tell him his tires are unevenly worn and they would do a free alignment check for him come back in 2 hrs, sure go ahead if its free why not. So he comes back 2 hours later, and they tell him his brakes are bad and should be replaced to the tune of $900... didnt even mention the results of the alignment. He declined the offer and told them the car is very lightly driven, has no braking issues and all he wants was the battery that he came her for.
Goes back into the waiting room as they take the car off the lift and attempt to drive it outside. I say attempt becasue the tech drove his Mini THROUGH THE GARAGE DOOR! Then they try to tell him the tech couldnt stop the car becasue the brakes were so bad! (A: he didnt have an issue driving the car there, and B: the tech didnt have an issue pulling it into the bay, STOPPING, pulling it onto the alignment rack ((if they even did), STOPPING without falling off the rack, and yet again pulling it onto the lift and STOPPING for the third time!)
So the cops are called and Sears gave them the same "the brakes are bad" bull****, and claim he is liable for the damage to their building! So the cop tells him if that's the case he cant even drive the car off the property! They tow his car and take a report. He has it towed to the dealer that does his maintenance and they verified the brakes are NOT an issue at all. So he has to have the car looked over by the insurance companies, and gather a case up proving his car isnt unsafe to drive.
Its one of the biggest BS story I have heard to date from someone getting bent over by a rip off service station!
Originally Posted by Logan541
